| Self Management Module |
Professional Skills Assessment
Course: B-SC31-21.01WBT
Length: self-paced
Description:
This web-based course is designed to be taken in conjunction with the Self Management Skills Seminar. Participants will learn the importance of demonstrating professionalism in an automotive service business. Topics include effective communication, problem solving and consulting skills that are needed for success.
Stress Management
Course: B-SC31-22.01WBT
Length: self-paced
Description:
This web-based course is designed to be taken in conjunction with the Self Management Skills Seminar. Participants will learn the role personal attitude plays in communication, and how stress can be a barrier to communication. Topics include understanding the types of stress, the causes of stress, and how to recognize and control personal stress.
Time Management
Course: B-SC31-23.01WBT
Length: self-paced
Description:
This web-based course is designed to be taken in conjunction with the Self Management Skills Seminar. Participants will learn the role time management plays in their ability to provide customers with a satisfying service experience. Topics will include how to manage time more effectively in order to accomplish more within the time available, and how to assess and change personal time management behaviors.
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| Leadership Module |
Team Building
Course: B-SC31-31.01WBT
Length: self-paced
Description:
This web-based course is designed to be taken in conjunction with the Leadership Skills Seminar. Participants will learn the importance of communicating with other service center employees. Topics include using techniques that help develop an effective team atmosphere that is focused on customer satisfaction.
Problem Solving
Course: B-SC31-32.01WBT
Length: self-paced
Description:
This web-based course is designed to be taken in conjunction with the Leadership Skills Seminar. Participants will learn about ways to resolve conflicts. Topics include managing workflow issues and "crunch time", dealing with phone interruptions, and what to do when things don’t work out.
Continuous Improvement
Course: B-SC31-33.01WBT
Length: self-paced
Description:
This web-based course is designed to be taken in conjunction with the Leadership Skills Seminar. Participants will learn how to develop and implement an action plan for change. Topics include identifying areas for improvement, presenting ideas to management, and developing action plans for change.
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